ACI San Leandro Route Review FAQs

 

  • Why will ACI be looking in your trash, recycling, and compost containers?

It’s the law, with the passage of Senate Bill (SB 1383), the state established rules to ensure everyone in California is recycling and composting properly. Cities and haulers like ACI are responsible for compliance with the new law. SB 1383 is part of California’s strategy to address climate change by reducing the amount of methane (a climate super-pollutant) that is generated from food waste in landfills. The annual container reviews ACI will be conducting are required by state law to ensure people are properly sorting their trash, recyclables, and food scraps to reduce contamination. For more information on the State’s effort to combat climate change through composting, visit https://www.stopwaste.org/rules.

 

  • What exactly will ACI be doing for the container reviews?

ACI personnel will do a visual survey of container contents (aka “lid flips”) for a sampling of customers to document the estimated contamination levels. They will be checking to see if unacceptable items are found in the trash, recycling, and organics carts. If prohibited materials are found, ACI will provide the customer with a “Courtesy Notice” on the bin with specifics on the issue. This is meant to help educate residents about proper sorting. Only for significant issues of contamination (i.e. a container is too dirty to pick up for recycling or composting), will a “Non-Collection Notice” be left. In those rare instances, a contamination fee may be levied. ACI does not anticipate issuing contamination fees through the end of the year.

 

  • What happens if I receive a Courtesy Notice or Non-Collection Notice?

Follow the instructions on the notice, which may include contacting ACI to address the issue.

 

  • What happens if I am charged for contamination I did not cause?

Customers will only be charged a contamination fee for significant or repeated  issues of contamination. ACI will work with customers on a case-by-case basis following the initial notice of contamination. For customers with shared services, it will be the responsibility of the account holder to pay the fee and ensure residents understand what goes where. See complete list here.

 

  • How will ACI address contamination issues after the container reviews?

To comply with state law, ACI will annually conduct the container reviews for a sampling of customers. Throughout the year, ACI will utilize the Courtesy Notices and Non-Collection Notices to communicate with customers about any service issues.